The VoiceXML dialog system for the e-commerce ordering service

Min-Jen Tsai*

*Corresponding author for this work

研究成果: Conference contribution同行評審

11 引文 斯高帕斯(Scopus)

摘要

The web-based application by VoiceXML service on the Internet is gradually accepted for human-machine interaction because it provides the speech-enabled functionality and makes the telephone access a reality. However, it is not cost efficient to build voice only stand-alone web implementation and is more reasonable that voice interfaces should be retrofitted to be compatible or collaborated with the existing HTML or XML based web applications. Therefore, this paper considers that the functionality of the web site should enable multiple access modalities so that human beings can perceive and interact with either visual or speech response simultaneously. Under this principle, our research develops an integrated web based Mandarin dialog system which adopts ASR, TTS, VoiceXML browser, and VoIP technologies to create user friendly interfaces of GUI and VUI. The users can use either traditional telephone, cellular phone connection, or even VoIP by personal computer to interact with the VoiceXML server. In the mean time, the users browse the web and access the same content. The prototype system shows excellent performance and can be easily implemented into e-commerce ordering service for wide accessibility.

原文English
主出版物標題Proceedings of the 9th International Conference on Computer Supported Cooperative Work in Design 2005
編輯W. Shen, A. James, K.M. Chao, M. Younas, Z. Lin, J.P. Barthes
頁面95-100
頁數6
DOIs
出版狀態Published - 23 十二月 2005
事件9th International Conference on Computer Supported Cooperative Work in Design 2005 - Coventry, United Kingdom
持續時間: 24 五月 200526 五月 2005

出版系列

名字Proceedings of the 9th International Conference on Computer Supported Cooperative Work in Design
1

Conference

Conference9th International Conference on Computer Supported Cooperative Work in Design 2005
國家United Kingdom
城市Coventry
期間24/05/0526/05/05

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