The management model development of user experience design in organization: A case study for Taiwan technology industry

Henry Been Lirn Duh, Jiub-De Lee*, Pei Luen Patrick Rau, Mu Qing Chen

*Corresponding author for this work

研究成果: Conference contribution同行評審

摘要

This study aimed to develop a holistic user experience management model for companies to evaluate and advance their management status. The research started with qualitative interviewed with corporations in Taiwan, then we used affinity diagrams to organize interview materials, through matching interview findings with Total Quality Management (TQM), Total User Experience Management (TUXM) is constructed to apply in local corporations. To provide corporations with a more effective management tool, TUXM is further paired with Corporation UX Maturity Model to generate tactical UX management guidelines. Our model provides assessment of user experience management from three dimensions: 1. Include all local corporations in our model to obtain a holistic view of the corporation UX development status in Taiwan. 2. For each corporation to examine its UX resource allocation. 3. Combine international advanced UX development cases into the checklist, local corporations can realize the UX development gap when compared with international competitors in the same industry.

原文English
主出版物標題Cross-Cultural Design - 8th International Conference, CCD 2016 and Held as Part of HCI International 2016, Proceedings
編輯Pei-Luen Patrick Rau
發行者Springer Verlag
頁面163-172
頁數10
ISBN(列印)9783319400921
DOIs
出版狀態Published - 1 一月 2016
事件8th International Conference on Cross-Cultural Design, CCD 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016 - Toronto, Canada
持續時間: 17 七月 201622 七月 2016

出版系列

名字Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
9741
ISSN(列印)0302-9743
ISSN(電子)1611-3349

Conference

Conference8th International Conference on Cross-Cultural Design, CCD 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016
國家Canada
城市Toronto
期間17/07/1622/07/16

指紋 深入研究「The management model development of user experience design in organization: A case study for Taiwan technology industry」主題。共同形成了獨特的指紋。

引用此