Omni-channel sales and smart logistic service framework - As-is and to-be paradigms

A. J.C. Trappey*, C. V. Trappey, J. W.C. Wang, W. T. Lee

*Corresponding author for this work

研究成果: Conference contribution同行評審

摘要

E-commerce (EC) has fundamentally changed retail business models. Mobile devices (or m-commerce) and social networks drive retail innovations by better enabling data transfer and communications between EC participants (buyers, sellers, intermediaries). Many suppliers or intermediaries have invested in building virtual channels. Omni-channel sales integrate resources of different channels and provide consistent and satisfactory shopping experiences to potential customers. This research analyzes the retail industry's as-is omni-channel sales across social, legal, economic, policy, and technological (S.L.E.P.T) views. The research presents the to-be model of smart logistic services for omni-channel sales and distribution. The Internet-of-Things (IoT) enabled solutions supporting smart logistic services for omni-channel sales are the focus of the research. Finally, the as-is and to-be logistic process models are benchmarked with respect to their performance indices including operating costs, times, and required human resources.

原文English
主出版物標題Transdisciplinary Engineering
主出版物子標題A Paradigm Shift - Proceedings of the 24th ISPE Inc. International Conference on Transdisciplinary Engineering, TE 2017
編輯Margherita Peruzzini, Nel Wognum, Josip Stjepandic, Chun-Hsien Chen, Nel Wognum, Amy C. Trappey
發行者IOS Press BV
頁面84-93
頁數10
ISBN(電子)9781614994398
DOIs
出版狀態Published - 1 一月 2017
事件24th ISPE Inc. International Conference on Transdisciplinary Engineering, TE 2017 - Singapore, Singapore
持續時間: 10 七月 201714 七月 2017

出版系列

名字Advances in Transdisciplinary Engineering
5

Conference

Conference24th ISPE Inc. International Conference on Transdisciplinary Engineering, TE 2017
國家Singapore
城市Singapore
期間10/07/1714/07/17

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