Transformational leadership and branding behavior in Taiwanese hotels

Jin-Feng Uen, Ting wu, HueiChun Teng, YuShuan Liu

Research output: Contribution to journalArticlepeer-review

28 Scopus citations

Abstract

The purpose of this paper is to investigate the messages delivered by transformational leaders to frontline employees to build an organizational brand climate and encourage employees' branding behaviors, to attain better company performance within the Taiwanese hotel industry. Survey data were obtained from 34 human resource managers and 326 customer contact employees working in Taiwanese hotels. Transformational leadership was found to have both direct and indirect positive influences on the development of organizational brand climate and employees' branding behavior. Results suggest that transformational leaders may facilitate employees' branding behaviors by developing an organizational brand climate to distinguish the organization from its competitors and develop longterm customer relationships. This study advances the knowledge of antecedents and outcomes of the organizational brand climate by applying a multilevel approach to reflect the hierarchical nature of brand distinctiveness within the Taiwanese hotel industry.

Original languageEnglish
Pages (from-to)26-43
Number of pages18
JournalInternational Journal of Contemporary Hospitality Management
Volume24
Issue number1
DOIs
StatePublished - 3 Feb 2012

Keywords

  • Brands
  • Employee branding behavior
  • Hotels
  • Organizational brand climate
  • Taiwan
  • Taiwanese hotels
  • Transformational leadership

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