The VoiceXML dialog system for the e-commerce ordering service

Min-Jen Tsai*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

11 Scopus citations

Abstract

The web-based application by VoiceXML service on the Internet is gradually accepted for human-machine interaction because it provides the speech-enabled functionality and makes the telephone access a reality. However, it is not cost efficient to build voice only stand-alone web implementation and is more reasonable that voice interfaces should be retrofitted to be compatible or collaborated with the existing HTML or XML based web applications. Therefore, this paper considers that the functionality of the web site should enable multiple access modalities so that human beings can perceive and interact with either visual or speech response simultaneously. Under this principle, our research develops an integrated web based Mandarin dialog system which adopts ASR, TTS, VoiceXML browser, and VoIP technologies to create user friendly interfaces of GUI and VUI. The users can use either traditional telephone, cellular phone connection, or even VoIP by personal computer to interact with the VoiceXML server. In the mean time, the users browse the web and access the same content. The prototype system shows excellent performance and can be easily implemented into e-commerce ordering service for wide accessibility.

Original languageEnglish
Title of host publicationProceedings of the 9th International Conference on Computer Supported Cooperative Work in Design 2005
EditorsW. Shen, A. James, K.M. Chao, M. Younas, Z. Lin, J.P. Barthes
Pages95-100
Number of pages6
DOIs
StatePublished - 23 Dec 2005
Event9th International Conference on Computer Supported Cooperative Work in Design 2005 - Coventry, United Kingdom
Duration: 24 May 200526 May 2005

Publication series

NameProceedings of the 9th International Conference on Computer Supported Cooperative Work in Design
Volume1

Conference

Conference9th International Conference on Computer Supported Cooperative Work in Design 2005
CountryUnited Kingdom
CityCoventry
Period24/05/0526/05/05

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