The management model development of user experience design in organization: A case study for Taiwan technology industry

Henry Been Lirn Duh, Jiub-De Lee*, Pei Luen Patrick Rau, Mu Qing Chen

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This study aimed to develop a holistic user experience management model for companies to evaluate and advance their management status. The research started with qualitative interviewed with corporations in Taiwan, then we used affinity diagrams to organize interview materials, through matching interview findings with Total Quality Management (TQM), Total User Experience Management (TUXM) is constructed to apply in local corporations. To provide corporations with a more effective management tool, TUXM is further paired with Corporation UX Maturity Model to generate tactical UX management guidelines. Our model provides assessment of user experience management from three dimensions: 1. Include all local corporations in our model to obtain a holistic view of the corporation UX development status in Taiwan. 2. For each corporation to examine its UX resource allocation. 3. Combine international advanced UX development cases into the checklist, local corporations can realize the UX development gap when compared with international competitors in the same industry.

Original languageEnglish
Title of host publicationCross-Cultural Design - 8th International Conference, CCD 2016 and Held as Part of HCI International 2016, Proceedings
EditorsPei-Luen Patrick Rau
PublisherSpringer Verlag
Pages163-172
Number of pages10
ISBN (Print)9783319400921
DOIs
StatePublished - 1 Jan 2016
Event8th International Conference on Cross-Cultural Design, CCD 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016 - Toronto, Canada
Duration: 17 Jul 201622 Jul 2016

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume9741
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference8th International Conference on Cross-Cultural Design, CCD 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016
CountryCanada
CityToronto
Period17/07/1622/07/16

Keywords

  • Activity theory
  • Corporate user-experience maturity mode
  • TUXM
  • User experience design
  • UX management

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