The application of quality function deployment to smartwatches the house of quality for improved product design

An Wun Lee, Grace TR Lin, Wen Hsun Kuo, Sj Lee

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Consumers are confused about the benefits of using Smartwatches due to the various insignificant functionalities included and the unclear value propositions promoted by Smartwatch manufacturers. In order to improve the quality of products and to provide features that can satisfy consumers' needs, technicians must understand the expectations of consumers. This paper recommends the use of quality function deployment (QFD), a method that integrates consumers' dynamic requirements with product designs, which can be represented using a House of Quality (HoQ) matrix diagram. Here, the unmet and uncovered needs of consumers relating to the Smartwatch are analyzed extensively using a questionnairebased survey. The opinions of consumers and technicians are then examined, and a HoQ diagram is constructed to evaluate the relationship between the Smartwatch's design attributes and its technical attributes. Finally, the attributes that need to be improved are listed in a suggested order of priority.

Original languageEnglish
Title of host publicationPICMET 2017 - Portland International Conference on Management of Engineering and Technology
Subtitle of host publicationTechnology Management for the Interconnected World, Proceedings
EditorsTimothy R. Anderson, Kiyoshi Niwa, Dundar F. Kocaoglu, Tugrul U. Daim, Dilek Cetindamar Kozanoglu, Gary Perman, Harm-Jan Steenhuis
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1-6
Number of pages6
ISBN (Electronic)9781890843366
DOIs
StatePublished - 29 Nov 2017
Event2017 Portland International Conference on Management of Engineering and Technology, PICMET 2017 - Portland, United States
Duration: 9 Jul 201713 Jul 2017

Publication series

NamePICMET 2017 - Portland International Conference on Management of Engineering and Technology: Technology Management for the Interconnected World, Proceedings
Volume2017-January

Conference

Conference2017 Portland International Conference on Management of Engineering and Technology, PICMET 2017
CountryUnited States
CityPortland
Period9/07/1713/07/17

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