Task-based script K sign-Support system: Disseminating and sharing task-relevant knowledge

Duen-Ren Liu*, I. Chin Wu, Kuen Shieh Yang

*Corresponding author for this work

Research output: Contribution to journalArticle

30 Scopus citations

Abstract

In task-based business environments, effective knowledge management relies on providing task-relevant information to fulfill the information needs of knowledge workers. This work proposes an adaptive task-based profiling approach to model workers' task needs, namely information needs (profiles) on tasks. Meanwhile, a fuzzy analytical method is proposed to identify peer-groups with similar task-needs based on workers' profiles. Accordingly, a Knowledge Support (K-Support) system is developed to provide a collaborative task-based workplace facilitating knowledge retrieval and sharing among peer-groups. The proposed K-Support system is grounded in a research institute to stimulate task-based knowledge retrieval and sharing. Experimental results show that the proposed system can support task-relevant knowledge effectively.

Original languageEnglish
Pages (from-to)408-423
Number of pages16
JournalExpert Systems with Applications
Volume29
Issue number2
DOIs
StatePublished - 1 Aug 2005

Keywords

  • Adaptive task profile
  • Knowledge retrieval
  • Knowledge sharing
  • Task-based portal
  • Task-needs

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