Taiwanese people’s wayfinding personas and tool preferences

Chih Wei Joy Lo, Chia Ning Liao*, I-Ping Chen, Tsuei Ju Hsieh

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations

Abstract

Improving wayfinding system design is a challenge facing hospitals today, and as such this study seeks to improve the design of wayfinding systems by understanding patient routing patterns, wayfinding strategies, and wayfinder tool preference. The methodology of this study has three stages: The first is to administer the Wayfinding Strategies and Related Capabilities Survey [1] toa Taiwanese sample, and then to conduct a factor analysis to isolate important factors. Test subjects included 178 Taiwanese from different professional and education backgrounds. The second stage is based on the ratings of five wayfinding tools used by subjects (Google Maps, map signage, Hand-drawn maps, bystander assistance, and directional signage). A correlation analysis of the helpfulness of the tools and the factors isolated in stage 1 is conducted to separate the subjects into different wayfinding personas. The third stage is conducting interviews of exemplars of the personas found in the second stage. A factor analysis is conducted on the results of the survey, and important survey items are identified. Subjects are divided into one of the following 8 wayfinding personas based on their Wayfinding Ability and Wayfinding Strategy (survey or map strategy): Improvisational, Helpless, Capable, Brute Force, Orienteer, Road-Blind, Map Consultant, and Map-Blind. We advise that prospective designers of smart devices should, in addition to the current functions of Google Maps, consider the habit of hospital users to seek help, as well as the needs of the visually impaired.

Original languageEnglish
Title of host publicationDesign, User Experience, and Usability
Subtitle of host publicationUnderstanding Users and Contexts - 6th International Conference, DUXU 2017 Held as Part of HCI International 2017, Proceedings
EditorsWentao Wang, Aaron Marcus
PublisherSpringer Verlag
Pages249-264
Number of pages16
ISBN (Print)9783319586397
DOIs
StatePublished - 1 Jan 2017
Event6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017 - Vancouver, Canada
Duration: 9 Jul 201714 Jul 2017

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10290 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017
CountryCanada
CityVancouver
Period9/07/1714/07/17

Keywords

  • Wayfinding ability
  • Wayfinding design
  • Wayfinding persona
  • Wayfinding strategy
  • Wayfinding tools

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