"She is in a bad mood now": Leveraging peers to increase data quantity via a chatbot-based ESM

Yu Lin Chang, Yung-Ju Chang, Chih Ya Shen

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The experience sampling method (ESM) is widely used for collecting in situ experiences in various domains. One known limitation, however, is its reliance on participants being receptive to ESM questionnaires at the sampled moments. At moments when participants cannot notice or respond to an ESM questionnaire, researchers cannot obtain a response. In this research, we explored the feasibility of inviting peers to provide information about participants in an ESM study. Results from a two-week experiment with a total of 27 participants and 82 peers showed that including peers' ESM responses increased ESM data quantity. Furthermore, the agreement between the peers' and the participants' responses could be maintained by asking peers' confidence. Even considering only data with high confidence could increase data quantity. Moreover, inviting peers had a positive impact on the participant's compliance to respond. These results suggest that using peer-ESM to obtain more in-situ data about participants is promising.

Original languageEnglish
Title of host publicationProceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2019
PublisherAssociation for Computing Machinery, Inc
ISBN (Electronic)9781450368254
DOIs
StatePublished - 1 Oct 2019
Event21st International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2019 - Taipei, Taiwan
Duration: 1 Oct 20194 Oct 2019

Publication series

NameProceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2019

Conference

Conference21st International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2019
CountryTaiwan
CityTaipei
Period1/10/194/10/19

Keywords

  • Chatbot
  • Data quality
  • Data quantity
  • ESM
  • Experience sampling method
  • Peer assessment
  • Peer-ESM

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  • Cite this

    Chang, Y. L., Chang, Y-J., & Shen, C. Y. (2019). "She is in a bad mood now": Leveraging peers to increase data quantity via a chatbot-based ESM. In Proceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2019 [a58] (Proceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2019). Association for Computing Machinery, Inc. https://doi.org/10.1145/3338286.3344406