Service Oriented Architecture for Financial Customer Relationship Management

Wen Chih Tsai*, An-Pin Chen

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

4 Scopus citations

Abstract

For the Financial Customer Relationship Management (FCRM) optimization purpose, all investment institutes try to implement and integrated multi-dimensional financial index sensor for their customer. By continually integrating and sharing heterology information, investments can improve its efficiency and quality of server. Originally, the intelligent agent can customized the different interfaces to reach the integration requirement. Nowadays, Service-Oriented Architecture is an emerging architecture for system and process integration. This paper purposed a service oriented architecture for asset management consultant system which supports the distributed problem solving in financial domain. Through service wrapping and service composition technologies, the financial decision support of one purchase can be analyzed by integrating different financial index information services, including stock analysis service, bonds analysis service, futures analysis service and, funds analysis service. Furthermore, risk analysis service can composed to adjust invest suggestions by customer oriented.

Original languageEnglish
Title of host publicationProceedings of the 2nd International Conference on Distributed Event-Based Systems, DEBS 2008
Pages301-304
Number of pages4
DOIs
StatePublished - 17 Dec 2008
Event2nd International Conference on Distributed Event-Based Systems, DEBS 2008 - Rome, Italy
Duration: 1 Jul 20084 Jul 2008

Publication series

NameProceedings of the 2nd International Conference on Distributed Event-Based Systems, DEBS 2008

Conference

Conference2nd International Conference on Distributed Event-Based Systems, DEBS 2008
CountryItaly
CityRome
Period1/07/084/07/08

Keywords

  • Financial Customer Relation Management
  • Service Oriented Architecture

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