Performance evaluation of extension education centers in universities based on the balanced scorecard

Hung Yi Wu*, Yi-Kuei Lin, Chi Hsiang Chang

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

114 Scopus citations

Abstract

This study aims at developing a set of appropriate performance evaluation indices mainly based on balanced scorecard (BSC) for extension education centers in universities by utilizing multiple criteria decision making (MCDM). Through literature reviews and experts who have real practical experiences in extension education, adequate performance evaluation indices have been selected and then utilizing the decision making trial and evaluation laboratory (DEMATEL) and analytic network process (ANP), respectively, further establishes the causality between the four BSC perspectives as well as the relative weights between evaluation indices. According to this previous result, an empirical analysis of the performance evaluation of extension education centers of three universities at Taoyuan County in Taiwan is illustrated by applying VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR). From the analysis results, it indicates that "Learning and growth" is the significant influential factor and it would affect the other three perspectives. In addition, it is discovered that "Internal process" perspective as well as "Financial" perspective play important roles in the performance evaluation of extension education centers. The top three key performance indices are "After-sales service", "Turnover volume", and "Net income" The proposed evaluation model could be considered as a reference for extension education centers in universities to prioritize their improvements on the key performance indices after performing VIKOR analyses.

Original languageEnglish
Pages (from-to)37-50
Number of pages14
JournalEvaluation and Program Planning
Volume34
Issue number1
DOIs
StatePublished - 1 Feb 2011

Keywords

  • Analytic network process (ANP)
  • Balanced scorecard (BSC)
  • Decision making trial and evaluation laboratory (DEMATEL)
  • Extension education
  • Performance evaluation
  • VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR)

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