Omni-channel sales and smart logistic service framework - As-is and to-be paradigms

A. J.C. Trappey*, C. V. Trappey, J. W.C. Wang, W. T. Lee

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

E-commerce (EC) has fundamentally changed retail business models. Mobile devices (or m-commerce) and social networks drive retail innovations by better enabling data transfer and communications between EC participants (buyers, sellers, intermediaries). Many suppliers or intermediaries have invested in building virtual channels. Omni-channel sales integrate resources of different channels and provide consistent and satisfactory shopping experiences to potential customers. This research analyzes the retail industry's as-is omni-channel sales across social, legal, economic, policy, and technological (S.L.E.P.T) views. The research presents the to-be model of smart logistic services for omni-channel sales and distribution. The Internet-of-Things (IoT) enabled solutions supporting smart logistic services for omni-channel sales are the focus of the research. Finally, the as-is and to-be logistic process models are benchmarked with respect to their performance indices including operating costs, times, and required human resources.

Original languageEnglish
Title of host publicationTransdisciplinary Engineering
Subtitle of host publicationA Paradigm Shift - Proceedings of the 24th ISPE Inc. International Conference on Transdisciplinary Engineering, TE 2017
EditorsMargherita Peruzzini, Nel Wognum, Josip Stjepandic, Chun-Hsien Chen, Nel Wognum, Amy C. Trappey
PublisherIOS Press BV
Pages84-93
Number of pages10
ISBN (Electronic)9781614994398
DOIs
StatePublished - 1 Jan 2017
Event24th ISPE Inc. International Conference on Transdisciplinary Engineering, TE 2017 - Singapore, Singapore
Duration: 10 Jul 201714 Jul 2017

Publication series

NameAdvances in Transdisciplinary Engineering
Volume5

Conference

Conference24th ISPE Inc. International Conference on Transdisciplinary Engineering, TE 2017
CountrySingapore
CitySingapore
Period10/07/1714/07/17

Keywords

  • Omni-channel
  • S.L.E.P.T
  • Smart logistics

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    Trappey, A. J. C., Trappey, C. V., Wang, J. W. C., & Lee, W. T. (2017). Omni-channel sales and smart logistic service framework - As-is and to-be paradigms. In M. Peruzzini, N. Wognum, J. Stjepandic, C-H. Chen, N. Wognum, & A. C. Trappey (Eds.), Transdisciplinary Engineering: A Paradigm Shift - Proceedings of the 24th ISPE Inc. International Conference on Transdisciplinary Engineering, TE 2017 (pp. 84-93). (Advances in Transdisciplinary Engineering; Vol. 5). IOS Press BV. https://doi.org/10.3233/978-1-61499-779-5-84