Myth and Reality in Customer Service: Good and Bad Service Leads to Repurchase

R.A. Feinberg , R. Widdows, M. Hirsch-Wyncott , Charles Trappey

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)112-114
JournalJournal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Volume3
StatePublished - 1990

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