Multi-criteria task assignment in workflow management systems

Minxin Shen, Gwo Hshiung Tzeng, Duen-Ren Liu

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

60 Scopus citations

Abstract

During workflow design, workflow modelers generally specify the performers of a task by their organizational role. However, during workflow enactment, numerous workers with different skills and expertise may share the same role in an organization, making it hard to select appropriate individuals based merely on the assignment relation between a role and a task. To bridge the gap between abstract roles and real workers, this work proposes a multi-criteria assessment model capable of evaluating the suitability of individual workers for a specified task according to their capabilities, social relationships, and existing tasks. Candidates are ranked based on their suitability scores to support workflow administrators in selecting appropriate workers to perform the tasks assigned to a given role. The proposed assessment model overcomes the lack of role-based task assignment in current workflow management systems.

Original languageEnglish
Title of host publicationProceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
EditorsRalph H. Sprague
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)0769518745, 9780769518749
DOIs
StatePublished - 1 Jan 2003
Event36th Annual Hawaii International Conference on System Sciences, HICSS 2003 - Big Island, United States
Duration: 6 Jan 20039 Jan 2003

Publication series

NameProceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003

Conference

Conference36th Annual Hawaii International Conference on System Sciences, HICSS 2003
CountryUnited States
CityBig Island
Period6/01/039/01/03

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