Mobile ticket dispenser system with waiting time prediction

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

A ticket dispenser (TD) is used to assist customers for the waiting process in, e.g., a shop. This paper deploys a mobile ticket dispenser system (MTDS) with waiting time prediction to enhance user experience in waiting. For example, the MTDS for a restaurant allows a customer to remotely draw a ticket for meal order anywhere through a smart phone before she/he arrives at the restaurant and therefore reduces her/his waiting time. We propose an output indicator and develop a discrete event simulation model to investigate the performance of the MTDS. Our study indicates that the waiting times can be more accurately predicted without consuming much wireless network resources and power consumption of mobile devices.

Original languageEnglish
Title of host publicationAPNOMS 2014 - 16th Asia-Pacific Network Operations and Management Symposium
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9784885522888
DOIs
StatePublished - 23 Dec 2014
Event16th Asia-Pacific Network Operations and Management Symposium, APNOMS 2014 - Hsinchu, Taiwan
Duration: 17 Sep 201419 Sep 2014

Publication series

NameAPNOMS 2014 - 16th Asia-Pacific Network Operations and Management Symposium

Conference

Conference16th Asia-Pacific Network Operations and Management Symposium, APNOMS 2014
CountryTaiwan
CityHsinchu
Period17/09/1419/09/14

Keywords

  • Queueing analysis
  • Ticket dispenser
  • User experience
  • Waiting time prediction
  • Wireless communication

Fingerprint Dive into the research topics of 'Mobile ticket dispenser system with waiting time prediction'. Together they form a unique fingerprint.

Cite this