Knowledge map of service innovation

Pei Chun Lee*, Hsin-Ning Su

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Scopus citations

Abstract

Service Innovation for the purpose of raising service quality and service productivity has been moving toward the center of business transformation in knowledge-based economy. To accelerate the growth of service innovation, an overall picture of how service innovation has been developed should be provided to contribute to this field. To obtain the above research purpose, this study proposes a way of mapping service innovation research structure by quantitatively analyzing service innovation research papers retrieved from Web of Science database. A total of 224 papers are retrieved in this study and 160 papers which contain keywords are chosen for research structure visualization. Service innovation research networks are quantitatively investigated by combining network theory and keyword co-occurrence. Contour maps of service innovation are also created on the basis of networks for visualization.

Original languageEnglish
Title of host publication2012 Proceedings of Portland International Center for Management of Engineering and Technology
Subtitle of host publicationTechnology Management for Emerging Technologies, PICMET'12
EditorsDF Kocaoglu, TR Anderson, TU Daim
PublisherIEEE
Pages3100-3112
Number of pages13
ISBN (Print)1890843261, 9781890843267
StatePublished - 1 Nov 2012
Event2012 Portland International Conference on Management of Engineering and Technology - Technology Management for Emerging Technologies, PICMET'12 - Vancouver, BC, Canada
Duration: 29 Jul 20122 Aug 2012

Publication series

Name2012 Proceedings of Portland International Center for Management of Engineering and Technology: Technology Management for Emerging Technologies, PICMET'12

Conference

Conference2012 Portland International Conference on Management of Engineering and Technology - Technology Management for Emerging Technologies, PICMET'12
CountryCanada
CityVancouver, BC
Period29/07/122/08/12

Keywords

  • CO-WORD ANALYSIS
  • BIBLIOMETRIC ANALYSIS
  • SCIENCE
  • CARTOGRAPHY
  • NETWORK
  • INTELLIGENCE
  • EMERGENCE
  • DYNAMICS
  • FIELD

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