Integrating technology readiness into the expectation-confirmation model: An empirical study of mobile services

Shih Chih Chen, Ming Ling Liu, Chieh-Peng Lin*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

50 Scopus citations

Abstract

The aim of this study was to integrate technology readiness into the expectation-confirmation model (ECM) for explaining individuals' continuance of mobile data service usage. After reviewing the ECM and technology readiness, an integrated model was demonstrated via empirical data. Compared with the original ECM, the findings of this study show that the integrated model may offer an ameliorated way to clarify what factors and how they influence the continuous intention toward mobile services. Finally, the major findings are summarized, and future research directions are suggested.

Original languageEnglish
Pages (from-to)604-612
Number of pages9
JournalCyberpsychology, Behavior, and Social Networking
Volume16
Issue number8
DOIs
StatePublished - 1 Aug 2013

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