Increasing HR's strategic participation: The effect of HR service quality and contribution expectations

Jin-Feng Uen, David Ahlstrom, Shu Yuan Chen*, Pai Wei Tseng

*Corresponding author for this work

Research output: Contribution to journalArticle

22 Scopus citations

Abstract

Strategic participation is important for HR professionals who wish to have increased influence in their organizations. While a number of previous studies have suggested a link between strategic human resource management and firm performance, few have explored the specific factors enabling HR strategic participation. This study examines the impact of HR service quality and expectations of HR contributions on HR strategic participation. A total of 244 survey responses were received from 42 companies in Taiwan. All hypotheses were supported, thus signifying significant relationships between HR service quality, expectations of HR contributions, and HR strategic participation. The study results also indicate that HR professionals are able to proactively increase the value of HR in organizations by enhancing HR service quality and addressing potential internal customers' needs accordingly.

Original languageEnglish
Pages (from-to)3-23
Number of pages21
JournalHuman Resource Management
Volume51
Issue number1
DOIs
StatePublished - 1 Jan 2012

Keywords

  • Expectations of HR contributions
  • HR service quality
  • Strategic HR
  • Strategy

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