"I think it's her": Investigating smartphone users' speculation about phone notifications and its influence on attendance

Yung-Ju Chang, Yi Ju Chung, Yi Hao Shih

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Scopus citations

Abstract

Smartphone users' decisions about whether to attend to a notification after sensing it are under-researched. We therefore studied 33 Android users, and found that they speculated extensively about notifications' sources-i.e., which apps and which senders were responsible for them-before attending to them. The participants' speculation about apps was both more common and more accurate than that about senders. They also were more likely to 1) perceive notifications as important, 2) attend to them, and 3) consider them beneficial if they speculated about them than if they did not or could not. Participants' speculations were based on the alert's inherent characteristics, context, and temporality. Inaccurate speculations were mainly caused by unclear signals, insufficient clues, and a multiplicity of possible sources. Ringer mode affected the accuracy of user speculation, but not its frequency or the frequency of attending to notifications.

Original languageEnglish
Title of host publicationProceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2019
PublisherAssociation for Computing Machinery, Inc
ISBN (Electronic)9781450368254
DOIs
StatePublished - 1 Oct 2019
Event21st International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2019 - Taipei, Taiwan
Duration: 1 Oct 20194 Oct 2019

Publication series

NameProceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2019

Conference

Conference21st International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2019
CountryTaiwan
CityTaipei
Period1/10/194/10/19

Keywords

  • ESM
  • Mobile notifications
  • Mobile receptivity
  • Speculation

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