Exploring the design of availability status in mobile IM messaging with user enactments

Yu Ling Chien, Ting Wei Wu, Yung-Ju Chang

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Current mobile instant messaging (IM) applications offer limited information on the availability status of IM users, particularly, their availability for reading and responding to IM messages. Research suggests a gap between what IM recipients want to disclose and what IM senders want to see to determine when to initiate a conversation. The advancement of IM users' receptivity prediction makes it possible to present IM users' predicted availability status. In this research, we conducted user enactment, a design approach for researchers to let participants experience and reflect on possible designs of future technologies, to explore designs of IM availability status in 72 IM conversation scenarios. We explore how IM users interpret different presentations of an uncertain IM status from both the senders' and recipients' perspectives, and what they need and will act upon these presentations.

Original languageEnglish
Title of host publicationProceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2019
PublisherAssociation for Computing Machinery, Inc
ISBN (Electronic)9781450368254
DOIs
StatePublished - 1 Oct 2019
Event21st International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2019 - Taipei, Taiwan
Duration: 1 Oct 20194 Oct 2019

Publication series

NameProceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2019

Conference

Conference21st International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2019
CountryTaiwan
CityTaipei
Period1/10/194/10/19

Keywords

  • Availability status
  • Status presentation
  • User enactments

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