Exploring Nursing E-Learning Systems Success Based on Information System Success Model

Chang Hui-Chuan, Ching Feng Liu, Hsin-Ginn Hwang

Research output: Contribution to journalArticlepeer-review

16 Scopus citations


E-learning is thought of as an innovative approach to enhance nurses' care service knowledge. Extensive research has provided rich information toward system development, courses design, and nurses' satisfaction with an e-learning system. However, a comprehensive view in understanding nursing e-learning system success is an important but less focused-on topic. The purpose of this research was to explore net benefits of nursing e-learning systems based on the updated DeLone and McLean's Information System Success Model. The study used a self-administered questionnaire to collected 208 valid nurses' responses from 21 of Taiwan's medium-and large-scale hospitals that have implemented nursing e-learning systems. The result confirms that the model is sufficient to explore the nurses' use of e-learning systems in terms of intention to use, user satisfaction, and net benefits. However, while the three exogenous quality factors (system quality, information quality, and service quality) were all found to be critical factors affecting user satisfaction, only information quality showed a direct effect on the intention to use. This study provides useful insights for evaluating nursing e-learning system qualities as well as an understanding of nurses' intentions and satisfaction related to performance benefits.
Original languageEnglish
Pages (from-to)741-747
Number of pages7
JournalCin-Computers Informatics Nursing
Issue number12
StatePublished - Dec 2011


  • E-learning systems; Information System Success Model; Intention; Nursing; Satisfaction

Fingerprint Dive into the research topics of 'Exploring Nursing E-Learning Systems Success Based on Information System Success Model'. Together they form a unique fingerprint.

Cite this