TY - JOUR
T1 - Essential needs and requirements of mobile phones for the deaf
AU - Chiu, Hsiao Ping
AU - Liu, Chien Hsiou
AU - Hsieh, Ching Lin
AU - Li, Rong-Kwei
PY - 2010/9/1
Y1 - 2010/9/1
N2 - Despite their necessity for deaf people in daily life, mobile phones still lack features and functions required by those individuals. While assessing the daily needs of deaf mobile phone users is an important issue for closing this gap, this issue has seldom been addressed. Therefore, we adopted a qualitative research method to extract and construct needs from deaf mobile phone users and translate them into user requirements for mobile phone development. Semistructured interviews and task observations were performed to obtain information from 12 deaf mobile phone users. Context coding was used to code the collected data into needs. The coded needs were then sorted into six categories (social, communication, consumption, entertainment, transportation, and safety) and translated subjectively into three requirements (specific feature-function, general feature-function, and common). The requirements were compared with the functions of the mobile phones of the participants, and five feature-function gaps were identified.
AB - Despite their necessity for deaf people in daily life, mobile phones still lack features and functions required by those individuals. While assessing the daily needs of deaf mobile phone users is an important issue for closing this gap, this issue has seldom been addressed. Therefore, we adopted a qualitative research method to extract and construct needs from deaf mobile phone users and translate them into user requirements for mobile phone development. Semistructured interviews and task observations were performed to obtain information from 12 deaf mobile phone users. Context coding was used to code the collected data into needs. The coded needs were then sorted into six categories (social, communication, consumption, entertainment, transportation, and safety) and translated subjectively into three requirements (specific feature-function, general feature-function, and common). The requirements were compared with the functions of the mobile phones of the participants, and five feature-function gaps were identified.
KW - disability
KW - qualitative research
KW - user needs
KW - user requirements
UR - http://www.scopus.com/inward/record.url?scp=78049429538&partnerID=8YFLogxK
U2 - 10.1080/10400435.2010.483652
DO - 10.1080/10400435.2010.483652
M3 - Article
C2 - 20939426
AN - SCOPUS:78049429538
VL - 22
SP - 172
EP - 185
JO - Assistive Technology
JF - Assistive Technology
SN - 1040-0435
IS - 3
ER -