Discovering role-relevant process-views for disseminating process knowledge

Minxin Shen, Duen-Ren Liu*

*Corresponding author for this work

Research output: Contribution to journalArticle

22 Scopus citations

Abstract

Workflow technology supports the management of organizational process knowledge. However, workers (representing organizational roles) cannot easily obtain a global view of a complex and large workflow. This work proposes a process-view based dissemination of process knowledge to address this problem. A process-view is an abstracted process derived from a physical process, and can provide adaptable task granularity. The relationships among tasks, roles and operations, as specified in role-based access control systems, are used to evaluate the degrees of relevance between roles and tasks. Next, a novel algorithm is proposed to generate automatically role-relevant process-views based on degrees of relevance. Knowledge management systems can thus disseminate abstracted process knowledge through process-views for those roles in a complex workflow.

Original languageEnglish
Pages (from-to)301-310
Number of pages10
JournalExpert Systems with Applications
Volume26
Issue number3
DOIs
StatePublished - 1 Apr 2004

Keywords

  • Knowledge dissemination
  • Knowledge management
  • Process knowledge
  • Workflow management

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