Developing a Multi-channel Legal Knowledge Service Center with Knowledge Mining Capability

F.C. Hsu , A.J.C. Trappey, J.L. Hou, Charles Trappey, S.J. Liu

Research output: Contribution to journalArticlepeer-review

Original languageAmerican English
Pages (from-to)92-99
JournalInternational Journal of Electronic Business Management
Volume2
Issue number2
StatePublished - Jan 2004

Keywords

  • Contact Center
  • Customer Relationship Management
  • Legal Services
  • Knowledge Management

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