Designing an integrated call center using internet and wireless telephony technology

Charles Trappey, A.J.C. Trappey, F.-C. Hsu

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageAmerican English
Title of host publicationThe 30th International Conference of Computer & IE
StatePublished - 2002

Cite this

Trappey, C., Trappey, A. J. C., & Hsu , F-C. (2002). Designing an integrated call center using internet and wireless telephony technology. In The 30th International Conference of Computer & IE