Designing a multi-channel legal knowledge service center using data analysis and contact center technology

A.J.C. Trappey, F.-C. Hsu , J.-L. Hou, Charles Trappey, S.-J. Liu

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageAmerican English
Title of host publicationThe 8th World Multiconference on Systemics, Cybernetics and Informatics (SCI 2004)
Pages132-136
StatePublished - 2004

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