Designing a multi-channel legal knowledge service center using data analysis and contact center technology

A.J.C. Trappey, F.-C. Hsu , J.-L. Hou, Charles Trappey, S.-J. Liu

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Original language	American English
Title of host publication	The 8th World Multiconference on Systemics, Cybernetics and Informatics (SCI 2004)
Pages	132-136
State	Published - 2004

Cite this

@inproceedings{164921b97afd403793f30165a828927f,

title = "Designing a multi-channel legal knowledge service center using data analysis and contact center technology",

author = "A.J.C. Trappey and F.-C. Hsu and J.-L. Hou and Charles Trappey and S.-J. Liu",

year = "2004",

language = "American English",

isbn = "980-6560-13-2",

pages = "132--136",

booktitle = "The 8th World Multiconference on Systemics, Cybernetics and Informatics (SCI 2004)",

}

The 8th World Multiconference on Systemics, Cybernetics and Informatics (SCI 2004). 2004. p. 132-136.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Designing a multi-channel legal knowledge service center using data analysis and contact center technology

AU - Trappey, A.J.C.

AU - Hsu , F.-C.

AU - Hou, J.-L.

AU - Trappey, Charles

AU - Liu, S.-J.

PY - 2004

Y1 - 2004

M3 - Conference contribution

SN - 980-6560-13-2

SP - 132

EP - 136

BT - The 8th World Multiconference on Systemics, Cybernetics and Informatics (SCI 2004)

ER -