Call center services: Modeling and implementation planning

S.Y. Tzeng , Charles Trappey, C.C. Li

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageAmerican English
Title of host publicationThe 4th Asia-Pacific Conference on Industrial Engineering and Management Systems (APIEMS ’2002)
StatePublished - 2002

Cite this

Tzeng , S. Y., Trappey, C., & Li , C. C. (2002). Call center services: Modeling and implementation planning. In The 4th Asia-Pacific Conference on Industrial Engineering and Management Systems (APIEMS ’2002)