BusMyFriend: Designing a bus reservation service for people with visual impairments in Taipei

Carolyn Yu, Yee Li, Tsai Yuan Huang, Wei An Hsieh, Shao Yu Lee, I. Hui Yeh, Gang Ku Lin, Neng Hao Yu, Hsien Hui Tang, Yung Ju Chang

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Public transport is vital to visually impaired people. In particular, they heavily rely upon the bus network that has a larger coverage area than other forms of public transportation. We observed and interviewed 14 visually impaired people, and compiled information about the various challenges they faced when taking a bus. Comparing this information to the existing assistive solutions that aim to solve specific problems such as looking for bus stops or informing them that the right bus is arriving, our goal is to improve the bus riding experience of the entire journey. Here, we designed a service called BusMyFriend in three components: 1) a mobile app which provides a seamless bus reservation service for the visually impaired, 2) minimal notification through bus telematics system for bus drivers, and 3) tactile indicators at bus stops. Preliminary studies showed that our service is capable of guiding the visually impaired users to board their desired bus and alight at their destination successfully.

Original languageEnglish
Title of host publicationDIS 2020 Companion - Companion Publication of the 2020 ACM Designing Interactive Systems Conference
PublisherAssociation for Computing Machinery, Inc
Pages91-96
Number of pages6
ISBN (Electronic)9781450379878
DOIs
StatePublished - 6 Jul 2020
Event2020 ACM Conference on Designing Interactive Systems, DIS 2020 - Eindhoven, Netherlands
Duration: 6 Jul 202010 Jul 2020

Publication series

NameDIS 2020 Companion - Companion Publication of the 2020 ACM Designing Interactive Systems Conference

Conference

Conference2020 ACM Conference on Designing Interactive Systems, DIS 2020
CountryNetherlands
CityEindhoven
Period6/07/2010/07/20

Keywords

  • Accessibility
  • Bus
  • Mobile phone app
  • Public transport service design
  • Visually impaired

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