A unified model of IT continuance: three complementary perspectives and crossover effects

Anol Bhattacherjee, Chieh-Peng Lin*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

127 Scopus citations

Abstract

This study presents a unified model of information technology (IT) continuance, by drawing upon three alternative influences that are presumed to shape continuance behavior: reasoned action, experiential response, and habitual response. Using a longitudinal survey of workplace IT continuance among insurance agents at a large insurance company in Taiwan, we demonstrate that the above influences are interdependent, complementary, and have crossover effects. This study advances IT continuance research by theorizing and validating a unifying model that extends prior perspectives and by explaining interrelationships between these perspectives.

Original languageEnglish
Pages (from-to)364-373
Number of pages10
JournalEuropean Journal of Information Systems
Volume24
Issue number4
DOIs
StatePublished - 11 Jul 2015

Keywords

  • disconfirmation
  • perceived performance
  • perceived usefulness
  • satisfaction
  • subjective norm

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