A preliminary investigation of the mismatch between attendance order and desired display order of smartphone notifications

Tzu Chieh Lin, Yu Shao Su, Emily Yang, Yun Han Chen, Hao Ping Lee, Yung Ju Chang

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Research shows that smartphone users often attend to phone notifications that are in the middle of the notification list. This suggests a mismatch between the display order and the users' attendance order on the notifications. Yet, we know little about how users would like their notifications to be sorted and presented. This paper presents the preliminary results of a mixed-methods study of the difference between smartphone users' attendance order and their desired display order of smartphone notifications. Our preliminary results show that a mismatch between attendance order and desired display order existed in nearly half of cases. Specifically, many users desired certain categories of notifications to be placed higher in their notification drawers than their actual notification-attendance behaviors would tend to suggest. Additionally, while our participants felt that some notifications have low-attractiveness senders or content, such as shopping-related ones, they would want the system to give them a higher priority.

Original languageEnglish
Title of host publicationUbiComp/ISWC 2020 Adjunct - Proceedings of the 2020 ACM International Joint Conference on Pervasive and Ubiquitous Computing and Proceedings of the 2020 ACM International Symposium on Wearable Computers
PublisherAssociation for Computing Machinery
Pages71-74
Number of pages4
ISBN (Electronic)9781450380768
DOIs
StatePublished - 10 Sep 2020
Event2020 ACM International Joint Conference on Pervasive and Ubiquitous Computing and 2020 ACM International Symposium on Wearable Computers, UbiComp/ISWC 2020 - Virtual, Online, Mexico
Duration: 12 Sep 202017 Sep 2020

Publication series

NameUbiComp/ISWC 2020 Adjunct - Proceedings of the 2020 ACM International Joint Conference on Pervasive and Ubiquitous Computing and Proceedings of the 2020 ACM International Symposium on Wearable Computers

Conference

Conference2020 ACM International Joint Conference on Pervasive and Ubiquitous Computing and 2020 ACM International Symposium on Wearable Computers, UbiComp/ISWC 2020
CountryMexico
CityVirtual, Online
Period12/09/2017/09/20

Keywords

  • attentiveness
  • display order
  • experience sampling method
  • mobile receptivity
  • notification management
  • notification order

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