A novel method for designing information technology services

Yi-Chih Kao, Yung-Chia Chang, Sheng Lung Peng*, Ruay Shiung Chang

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Information technology (IT) services are diverse and complex. Numerous service design methods have been developed for designing and developing products. However, owing to the limited availability of useful tools in IT service design, these methods are ineffective. This study proposes an innovative three-dimensional method for designing IT services. The proposed method considers user requirements, an organization's business requirements, service providers' management requirements as well as the decision-making criteria of management representatives to ensure a smooth implementation of a designed IT service. Using this method, a prototype system to improve campus wireless local area network services was developed and tested at a university in Taiwan. The prototype system reduced the need for repetitive authentication and the time required to solve service problems and address user complaints. In addition, the service design team observed an approximately 70% reduction in project cycle time. The proposed method provided a systematic means to organize the design and implementation of IT services.

Original languageEnglish
Title of host publicationProceedings - 2016 16th IEEE International Conference on Computer and Information Technology, CIT 2016, 2016 6th International Symposium on Cloud and Service Computing, IEEE SC2 2016 and 2016 International Symposium on Security and Privacy in Social Networks and Big Data, SocialSec 2016
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages673-680
Number of pages8
ISBN (Electronic)9781509043149
DOIs
StatePublished - 10 Mar 2017
Event16th IEEE International Conference on Computer and Information Technology, CIT 2016 - Nadi, Fiji
Duration: 7 Dec 201610 Dec 2016

Publication series

NameProceedings - 2016 16th IEEE International Conference on Computer and Information Technology, CIT 2016, 2016 6th International Symposium on Cloud and Service Computing, IEEE SC2 2016 and 2016 International Symposium on Security and Privacy in Social Networks and Big Data, SocialSec 2016

Conference

Conference16th IEEE International Conference on Computer and Information Technology, CIT 2016
CountryFiji
CityNadi
Period7/12/1610/12/16

Keywords

  • Network architecture and design
  • Project management
  • Service design and management model

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    Kao, Y-C., Chang, Y-C., Peng, S. L., & Chang, R. S. (2017). A novel method for designing information technology services. In Proceedings - 2016 16th IEEE International Conference on Computer and Information Technology, CIT 2016, 2016 6th International Symposium on Cloud and Service Computing, IEEE SC2 2016 and 2016 International Symposium on Security and Privacy in Social Networks and Big Data, SocialSec 2016 (pp. 673-680). [7876405] (Proceedings - 2016 16th IEEE International Conference on Computer and Information Technology, CIT 2016, 2016 6th International Symposium on Cloud and Service Computing, IEEE SC2 2016 and 2016 International Symposium on Security and Privacy in Social Networks and Big Data, SocialSec 2016). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/CIT.2016.62